1. Change of mind
OLIZBFOE does not offer replacements or refunds if you simply change your mind, unless OLIZBFOE chooses to do so at its sole discretion. If a refund request is accepted, a 15% restocking fee based on the paid amount will apply. Return shipping is the buyer’s responsibility unless otherwise agreed in writing.
To be eligible for a change-of-mind request, the request must be made within 30 days of purchase, proof of purchase must be provided when requested, and the merchandise must be unopened, unused, and in saleable condition with all original packaging and tags intact.
2. Refunds
We may issue a refund when duplicate payment occurs because of a technical error, or when our customer support team determines that a refund is appropriate. Sale and promotional items are non-refundable and non-exchangeable unless required by applicable law.
Approved refunds are processed using the original payment method. Depending on the payment provider, refunds may take 15–30 business days after confirmation to appear on your account.
3. Faulty or defective products
If an item arrives faulty, defective, incorrectly described, incorrect, or otherwise fails to meet applicable consumer requirements, please contact us within 30 days of purchase. We will review the issue and may provide a repair, replacement, or refund as appropriate.
Warranty claims are handled directly by OLIZBFOE. We may request clear photographs or video of the damage, defect, or fault to assess your claim. If a replacement is approved but the product is out of stock, we will provide the available resolution appropriate to the circumstances.
4. Policy changes
OLIZBFOE may update this policy from time to time. The latest version will be posted on this website.
5. Contact us
For questions about a return, refund, warranty, or product support, email QinDaAMZ@outlook.com.